Top

Frequently Asked Questions

Retail Customers Commercial Buyers Farmers & Food Producers

Retail Customers

Sign Up Today!

What are the times and locations available to pick up food?

Our current schedule offers pickups every Thursday at the below locations. We also offer islandwide delivery for a flat fee of $5, with a minimum purchase of $25. Listed from north to south:

  • 12-1 p.m. Hanalei Colony Resort, Haena
  • 2-3 p.m. Kauai Juice Co., Kilauea
  • 5-6 p.m. Anahola Marketplace, 4523 Ioane Road, Anahola
  • 12-1 p.m. Leong's Meat House, 4520 Lehua St, Kapaa
  • 1-6 p.m. Mālama Kaua’i Food Hub, 3204 Kuhio Hwy, Lihue
  • 3-4 p.m. KCC's Front Parking Lot, 3-1901 Kaumualii Hwy, Lihue
  • 5-6 p.m. Lawai Market, 3586 Koloa Rd, Lawai
  • 1:30-2:30 p.m. Koloa Food Truck Lot, Off of Maluhia Road, Koloa
How do I set up a weekly subscription?

Choose either home delivery or a pickup location and we'll deliver to the address or location that you've listed in your account. SNAP/EBT customers, please note that you must be available with your snap card in your possession upon delivery. If you need to change your delivery address, run into issues with your snap card or credit card, or are unable to be available to receive your groceries, please reach out to Red at red@mamalakauai.org or by calling 808-828-0685 x20. He is available Monday-Friday.

When can I order products?

Our store is open from Wednesday morning to Monday at midnight for pickup or delivery the following Thursday. The store is closed for restocking on Tuesdays.

What if I can’t pick up my groceries at the scheduled time and location?

If you can’t make your pickup or find a friend to pick up for you, call us immediately at (808) 828-0685 x20. We will do our best to have your bag held at another location or brought to our Lihue hub for pickup on Friday. If you do not contact us by 6p Thursday or do not pick up on Friday as arranged, your order will be donated to ʻohana in need.

Are your products organic?

In short, not all of them. The majority of our small Kaua’i farms choose not to get certified even if they do practice organically because being Certified Organic is a very time intensive process and can be costly. Calling products organic that do not carry this government approval can lead to heavy fines, so we can only label produce organic that is certified.

We're encouraging our producers to obtain certifications, and you'll see that some have “Certified Organic” or “CNG” designation. CNG, or Certified Naturally Grown, is an alternative organic certification that is less labor intensive for farmers to obtain, yet has a similar standard.

Can I have my order delivered to my home or workplace?

Yes, we offer islandwide delivery! There is a $5 delivery fee and a minimum order of $25. If there are enough people at your workplace who want to order regularly, you could become a workplace CSA site for free delivery!

Why did an item say it was sold out after I had it in my cart?

To reserve items, you need to “Confirm” your order. This is the same as checking out on other sites. Shop on Wednesday when the store opens for the best selection and availability!

Can I sponsor a local family?

Absolutely, thank you for supporting others!

You can purchase the product “Buy a Produce Bag for a Family In Need” and every bag you purchase through this option will be donated to an ʻohana, kūpuna, or keiki in need. This is a tax-deductible donation and you should keep your receipt for tax purposes.

If there is a particular family you’d like to gift local groceries to, we offer online Gift Certificates to our store that can be sent directly to your chosen recipient via email. These are not tax-deductible.

Who does my order support?

Your purchases support over 120 of our island's farmers and food producers and our nonprofit organization, Mālama Kaua‘i! This work is a part of our new food hub project called the Moloa’a ‘AINA Center. You can learn more about us and the work we do at Malama Kauai.

How do I use my SNAP/EBT & DaBux on products?

You can use your SNAP/EBT card on food, beverages, and edible plants.

Because SNAP doesnʻt currently allow for online processing, you must be available on Thursday with your SNAP card at delivery or at the pickup site you selected. Your card will be run in person at that time.

You will need to put in a credit/debit card to complete your account setup as a backup payment option, but will still have the option to choose SNAP upon checkout.

If you have any questions, special instructions to find your home, or separate billing and delivery addresses, please reach out to Lana at lanab@malamakauai.org or by calling 808-828-0685 x20. She is available Monday-Thursday during business hours.

What if I need home delivery but wonʻt be home to provide my SNAP card?

We are happy to deliver to you wherever you are! Just let us know ahead of time where your groceries need to go. Once we are en route on Thursdays, changes are very difficult to make. If a cardholder is not present to provide your SNAP/EBT card, we are unable to deliver your order unless we receive authorization to charge the credit/debit card on file.

What if I run out of funds on my SNAP/EBT card?

If you donʻt have SNAP funds available at the time of delivery, you will have to pay by debit or credit card. The DA BUX discount will not be applied to the portion of your order paid by debit or credit.

How do I apply my DaBux Card?

The DaBux 50% off discount will be automatically deducted from your total before your card is run, for eligible items (fresh produce, poi, and food plants). Everyone paying with SNAP/EBT will have the DA BUX discount applied.

I’m not on SNAP. Where can I find out more?

Formally known as “food stamps”, Supplemental Nutrition Assistance Program (SNAP) benefits provide funds for food purchasing for those in need, through the use of an EBT (Electronic Benefits Transfer) card which can be used at participating retailers and markets. It is a federally-funded program, which recently includes P-EBT (pandemic EBT) benefits. To see if you are eligible or to apply online, visit snapbenefits.hawaii.gov.

If you need help filling out paperwork for SNAP/EBT and other assistance programs, it is available at no cost from Child & Family Services. Call CFS at 808.821.2520 for Kapaa or 808.338.0252 for Waimea.

Learn more at the official Hawaii SNAP page.


Commercial Buyers

Sign Up now to be notified when the store is live!

What makes us unique?

With over 15 years of experience supporting Kaua'iʻs local food system, our nonprofit organization has worked with buyers and sellers to develop Kaua‘iʻs first commercial aggregation and distribution service using established farmer connections.

Our new service will allow you to buy a variety of local food products in one place, order conveniently online, and coordinate just one delivery. In short, you get the same farm-fresh produce you would get from working with individual farmers - minus the legwork and multiple contacts. Our experienced team aims to provide you the best technical support and customer service.

By supporting this program, youʻre making a difference too! Our nonprofit supports the community in various ways, including food distributions, emergency response, farm to school, farmer support programs, and more. We also have plans for major growth in 2022 with the launch of the Moloa'a 'ĀINA Center food hub facility! Learn more about our work at MalamaKauai.org or check out our consumer marketplace at MalamaKauai.store.

Is there a minimum order amount?

There is a minimum order value of $75 to receive our delivery service, as this service is for commercial clients. For commercial orders under $75, we have the option to pick up at the temporary Malama Kauaʻi Hub at 3204 Kuhio Hwy in Lihue. For small residential orders and value added products, sign up as a retail customer.

How does this work?

The process of buying with us is pretty simple:

  1. You set up an account on this site here.
  2. You shop and order online during the ordering window: Friday at 12noon through Monday at 12noon. The earlier you shop, the better variety, and deals you’ʻll find!
  3. We fill your order and deliver to you on Wednesday afternoon or hold it for you ti pick up at the temporary Malama Kauaʻi Hub at 3204 Kuhio Hwy in Lihue.
Can I place a recurring weekly order?

Not yet. We realize this is helpful for menu planning and hope to be able to add this feature in the very near future once we better understand year-round availability and volume of our farmersʻ products.

Why do I not see any products?

Products are only visible during ordering days, Friday thru Monday. We gather available items from farmers on Thursday. This can change weekly so we wait to make products visible till ordering opens on Friday.

What should new buyers know?

Our commercial aggregation and distribution services are just starting up, and we are seeking pilot buyers who are in search of local food who have a little bit of flexibility while we get this new project off the ground. Some tips for getting in on the ground floor of this effort:

  1. Be Patient. This is new and this is difficult to do. It’s why it doesn’t exist right now to scale. Real food, good food, isn’t cheap, easy, and fast. And it’s not plentiful yet. Together we’ll make strides in our local food system to get there, but it won’t come without some bumps along the way. We're starting slow and growing over time. Join us if you’re ready to be on the forefront and enjoy the ride and the relationships you build - with us, with the farmers, with our ‘āina.
  2. Communicate. Again, this is new and mistakes are bound to happen. We’re only going to make a better service for you, WITH you. Want the tops ON your carrots for a chimichurri? Don’t like the looks of your bok choy? Wish we had something we don’t? Inspect your product as soon as you receive it. Call or email us the same day if there are any issues so we can fix them. Let us text you. Invite us over for dinner to talk story (not really kidding, we’re down). As much as we wish we could read smoke signals and mind-read (handy, right?!), we can’t. Please speak your mind. Kindly is preferred. We want you to be stoked. Let us know if you arenʻt.
  3. Grow With Us. With your feedback, we can better inform producers on what types of products you want them to grow. They love this info. They ask us for it. By giving us feedback, we and our producers can better meet your needs, and you’ll be a part of shaping a healthy food system for our island’s future. This also goes back to #1 and #2. Teamwork really does make the dream work. Together, we can do this!
What does organic versus conventional mean?

Due to federal regulations, we can only call Certified Organic produce “Organic”; everything else is categorized as Conventional. Many of our “conventional” farmers do not use chemical and synthetic based pesticides and fertilizers but do not go through the expensive and time-intensive process of becoming certified organic and thus canʻt call their products organic.

We are working on a third-party verification process currently so we can offer a third category that will better inform you about the growing practices of the participating farms. We know this is important information for many of you. Stay tuned!

When can I order?

We will be launching in September, and if you sign up now, youʻll get notified when the store launches. We are aiming to open the store on Fridays at 12noon (when youʻll get the best selection of newly released goodies for the week and the best deals) and close at 12 noon on Monday. These orders are then delivered to you on Wednesday afternoon.

I'm having an issue, who can I contact for help?

Call (808) 828-0685 x20 and leave us a message, and we will get back to you during our office hours of 8 am to 5 pm Monday through Friday.

What do I do if something is wrong with my order?

All products must be inspected at the time of delivery and the driver informed immediately if the order is unacceptable. A signed packing slip will be required at the time of delivery. Any problems must be reported on the same day of delivery. Accepted returns will either be replaced or you will receive a credit for the item.

Customers must be present at the time of delivery to accept products. If you may have issues accepting your delivery, call us immediately to make arrangements at 808-828-0685 x20 as soon as possible. Refunds will not be provided for abandoned orders.

Why do I see the same item listed at multiple prices?

All of our farmers and food producer vendors set their own pricing. You may see duplicate items at different prices when the store first opens. This is due to multiple vendors having the item available at different prices.

Why did an item say it was sold out after I had it in my cart?

To reserve items, you need to “Confirm” your order. This is the same as checking out on other sites. Shop on Friday at noon when the store opens for the best prices and selection!


Farmers & Food Producers

Submit your info to sell through us.

How does this work for farmers and other food vendors?

Sign up now by completing this form, and we'll follow up for a one-on-one meeting. The process of selling with us is pretty simple:

  1. You submit your information here, so we can set you up with a seller account and get photos of your typical inventory for the website.
  2. Weekly, you’ll fill out a quick spreadsheet to let us know what you’ll have for sale the following week. Variety names are important to include when applicable (i.e “Apple Banana” or “Japanese Cucumber”).
  3. We’ll email you a pick ticket for what you sold. You harvest and deliver to us.

If you’re selling on Wednesday to Commercial Buyers, we open our shop from Friday through Monday for buyers and let you know on Monday afternoon what has been ordered. You harvest and deliver your order to us on Wednesday morning at one of our 3 drop-off locations

If you’re selling on Thursdays to Retail Buyers, we open our shop Wednesday to Monday for buyers and let you know Tuesday afternoon what has been ordered. You harvest and deliver your order to us on Thursday morning to 3204 Kuhio Hwy in Lihue.

What should new farmers and sellers know?

Our commercial aggregation and distribution services are just starting up, and we are seeking pilot farmers and food producers who have a little bit of flexibility while we get this new project off the ground. Some tips for getting in on the ground floor of this effort:

  1. Under Promise, Overdeliver. Nothing irks a customer (us or our buyers) more than ordering a product ordering product and not getting it last minute. Underestimate your harvests until you get the hang of things. Bring extra with you to the drop-off just in case some product gets rejected for quality reasons. Nature and mistakes happen, so be prepared.
  2. Understand Quality & Grading. When not said otherwise, buyers expect all products to be Grade A. This means mature, no imperfections (bug bites, signs of disease, bruising, etc.), free from dirt and pests, and a good high-quality size. Some buyers who process products LOVE getting a deal on a Grade B product and actively seek it out, but you must list it as Grade B. We will not take lower-quality product unless it is listed and sold as Grade B.
  3. Communicate. Provide us with feedback on whatʻs working and whatʻs not for you as a farmer so we can improve our program. If something happened on your farm and you need to lower the quantity of product you have available, let us know right away. Communication is key to having a great relationship with one another. Reach out to our Farmer Liaison, Haley, at 808-828-0685 x25 or haley@malamakauai.org any time.
How does pricing work?

You set your own pricing, and we add a small markup for our supply chain work. There is never any cost to you for our services. You will want to consider offering lower bulk wholesale pricing versus what youʻd sell products for at the farmers market, as our buyers are making large commercial wholesale-style orders.

As we begin the service, we'll be able to provide you with insight into average price points for various products to determine the going market rate. You can also pay attention to how quickly your products sell (or if they donʻt) to see if you might have priced them too high.

How does this benefit my farm?

Aside from being able to pre-sell a higher volume of product with just one drop-off point, we'll be regularly offering various programs to farmers where our vendors receive priority. Such offerings include educational programs, grants, supplies, discounts, and buyer/demand data to help with production planning. Our team truly cares about your success as a farmer and we want to support you! If you have ideas on how we can do better, please share them with our team.

Have another question? Submit your question on our Contact Us page.